Privacy Policy

Valencia Driver & Guide Service Co., Ltd. ("Service Provider") recognizes and cares about the privacy policy of users ("Users") who access services through various channels of the Service Provider currently, and including additional channels in the future ("Services"). The Service Provider has therefore established the collection, use, and disclosure of personal data by Users who acknowledge and consent to the terms and conditions of service use.

Purpose of Personal Data Collection
To provide services efficiently, accurately, quickly, and meet the needs of Users, the Service Provider collects necessary personal data to: Achieve the objectives of Users in using various services. Process data to provide the Service Provider with information and statistics regarding service usage. Use the data to improve and develop various service channels so that Users have a good experience, convenient usage, and maximum benefit. Notify information, news, activities, products, and promotional offers through channels of the Service Provider and related partners.

Personal Data Collection
The Service Provider receives personal data through service usage when necessary for operational purposes. Such data includes: Name, surname, age, date of birth, gender, national ID / passport number. Contact information such as email, delivery address, billing address, telephone number. Product and/or service order information. User account information: username, password, recovery email, photos. Transaction and financial information, credit card details, bank accounts, purchase history. Other necessary information such as product and service reviews, suggestions. Cookie data to enhance user experience efficiency.

Personal Data Disclosure
Personal data of Users may be disclosed to relevant individuals or entities such as: Individuals and entities related to service provision and activities as necessary, such as event organizers, photographers, delivery and transportation service providers. Data processing service providers to ensure Users receive news, activities, products, promotions, and services for maximum user benefit, such as search engines, social media, various e-commerce platforms.

Data Storage Period
The Service Provider will securely store data received from Users with standard security systems until there are modifications, changes, or cancellations by Users. The company stores customer data including names, emails, and phone numbers for booking purposes only to send to partner service providers. There is no intention to use this data for other purposes. The data storage period is 6 months after the customer's travel date. The company does not store customer credit or debit card information as this would violate payment processing terms and conditions.